Sokongan Tahfiz.AI
Kalau ada apa-apa masalah dengan app, emel kami dan nyatakan model telefon serta apa yang berlaku. Kami biasanya membalas dalam masa dua hari bekerja.
sokongan@tahfiz.ai
Urus atau batal langganan
Langganan Keluarga diurus oleh App Store atau Google Play. Di iPhone, buka Settings, ketik nama anda, kemudian Subscriptions, atau terus ke apps.apple.com/account/subscriptions. Di Android, buka Google Play, ketik ikon profil, kemudian Payments & subscriptions, atau terus ke play.google.com/store/account/subscriptions. Dalam app, butang Urus langganan di Tetapan membawa anda ke halaman yang sama selepas soalan untuk ibu bapa. Batalkan sekurang-kurangnya 24 jam sebelum tempoh semasa atau tempoh percubaan tamat supaya tiada caj baharu.
Pulihkan pembelian
Kalau anda menukar telefon atau memasang semula app, buka Tetapan dan ketik Pulihkan pembelian. Pastikan telefon itu menggunakan akaun App Store atau Google Play yang sama dengan akaun yang membeli langganan.
Bayaran balik
Bayaran dalam app diproses oleh Apple atau Google. Untuk App Store, mohon di reportaproblem.apple.com, dan untuk Google Play, ikut panduan bayaran balik Google Play.
Mikrofon dan kebenaran suara
Semakan bacaan memerlukan kebenaran ibu bapa dalam app dan izin mikrofon telefon. Kalau mikrofon tidak berfungsi, semak izin mikrofon untuk Tahfiz.AI di tetapan telefon. Kebenaran suara boleh ditarik balik di Tetapan, Privasi suara, Tarik balik kebenaran. Rakaman dihantar ke pelayan kami untuk disemak dan dipadam serta-merta selepas itu, seperti yang diterangkan dalam Dasar Privasi.
Semakan bacaan tersilap
Enjin semakan berfungsi paling baik bila bacaan jelas, tidak terlalu perlahan, dan dibuat di tempat yang tenang dengan telefon kira-kira sejengkal dari mulut. Semakan memerlukan internet. Kalau sesuatu perkataan selalu ditanda salah walaupun dibaca dengan betul, emel kami nama surah dan nombor ayatnya supaya kami boleh menyemak enjin.
Padam data
Profil, kemajuan dan laporan disimpan dalam telefon sahaja. Satu profil boleh dibuang di Tetapan, Buang profil, dan semua data boleh dipadam di Tetapan, Padam semua data. Menyahpasang app turut memadam data app dalam telefon itu. App tidak memerlukan akaun, jadi tiada akaun yang perlu ditutup.
Tahfiz.AI Support
If anything goes wrong with the app, email us with your phone model and what happened. We usually reply within two working days. The app interface is in Malay, so the Malay names of buttons are shown below in brackets.
sokongan@tahfiz.ai
Manage or cancel a subscription
The Family Subscription is managed by the App Store or Google Play. On iPhone, open Settings, tap your name, then Subscriptions, or go to apps.apple.com/account/subscriptions. On Android, open Google Play, tap your profile icon, then Payments & subscriptions, or go to play.google.com/store/account/subscriptions. Inside the app, the Manage subscription button (Urus langganan) in Settings (Tetapan) opens the same page after a parent question. Cancel at least 24 hours before the current period or trial ends to avoid a new charge.
Restore purchases
If you change phones or reinstall the app, open Settings (Tetapan) and tap Restore purchases (Pulihkan pembelian). Make sure the phone uses the same App Store or Google Play account that bought the subscription.
Refunds
In-app payments are processed by Apple or Google. For the App Store, apply at reportaproblem.apple.com, and for Google Play, follow the Google Play refund guide.
Microphone and voice permission
Recitation checking needs a parent's permission in the app and the phone's microphone permission. If the microphone does not work, check the microphone permission for Tahfiz.AI in the phone settings. Voice permission can be withdrawn in Settings (Tetapan), Voice privacy (Privasi suara), Withdraw permission (Tarik balik kebenaran). Recordings are sent to our server to be checked and deleted immediately afterwards, as explained in the Privacy Policy.
Checking marked a word wrongly
The checking engine works best when recitation is clear, not too quiet, and done in a calm place with the phone about a hand span from the mouth. Checking needs an internet connection. If a word is often marked wrong even when read correctly, email us the surah name and verse number so that we can look at the engine.
Delete data
Profiles, progress and reports are stored on the phone only. A single profile can be removed in Settings (Tetapan), Remove profile (Buang profil), and all data can be deleted in Settings (Tetapan), Delete all data (Padam semua data). Uninstalling the app also deletes its data on that phone. The app needs no account, so there is no account to close.